1.1 Chair's update
1.2 Director's update (D. Boyd) (enclosed)
1.3 Service spotlight - QMART (B. Starkey) (enclosed)
1.4 Public questions
1.5 Apologies for absence
1.6 Minutes of the previous meeting held on 6 April 2009 (enclosed)
1.7 Matters arising :
Agenda Item 1.7 - Balance of executives and board advisors (Chair)
Agenda Item 2.1 - Opinion from safeguarding board re CQC Registration (M. Howarth)
Confirmation re CQC Declaration (M. Howarth)
1.8(a) Transforming community services - update (J. A. Taylor) (enclosed)
1.8(b) Proposed outline model (D. Boyd) (enclosed) (appendix)
1.8(c) Proposed process to agree preferred option for organisational form (J. A. Taylor) (enclosed)

For decision
For discussion/direction
For assurance
2.1 Quality sub-committee programme of work - update (M. Howarth) (enclosed)
2.2 Integrated assurance framework (J. A. Taylor / M. Howarth) (enclosed)
2.3 Guidance on governance for provider committees (K. Lucy) (enclosed)

For decision
3.1 NHS constitution (D. Smithson) (enclosed)
For discussion/direction
3.2  New complaints procedure (M. Howarth) (enclosed) (appendix)
For assurance
3.3 Customer experience sub-committee programme of work  - update(K. Lucy) (enclosed) (enclosed)
3.4 Summary of staff survey results (D. Smithson) (enclosed) (enclosed) (enclosed)

For decision
4.1 Lean thinking (N. Moran)  (presentation)
4.2 Process for CSB contribution to NHS Bury targets (J. A. Taylor) (enclosed)
For discussion
For assurance
4.3 Best value sub-committee programme of Work - update (J. A. Taylor) (enclosed) (appendix)
4.4 HR performance report (D. Smithson) (enclosed) (enclosed)
4.5 Finance report (L. McMahon) (enclosed)

5.1  Minutes
5.1(a) Best value sub-committee 12.5.09 (enclosed)
5.1(b) Customer experience sub-committee 6.4.09 & 5.5.09 (enclosed) (enclosed)
5.1(c) Quality sub-committee 7.4.09 & 6.5.09 (enclosed) (enclosed)
5.1(d) Transforming community services steering group 6.5.09 (enclosed)

Quality
Customer experience
Best value

10 August 2009, 12.30pm - 3.00pm, Boardroom, Carne House
Exclusion of press and public:
(To resolve that publicity would be prejudicial to the public interest by reason of the confidential nature of the business to be transacted and that the public be excluded)