1.1 Chair's update
1.2 Director's update (D. Boyd) (enclosed) (enclosed)
1.2 (a) EMT re-structure (D. Boyd)  (enclosed)
1.3 Service spotlight - Community Nursing Services (G. Morris)(presentation)
1.4 Public questions
1.5 Apologies for absence
1.6 Minutes of the previous meeting held on 10 August 2009 (enclosed)
1.7 Matters arising:
Agenda Item 4.1 - IM & T Policies - representative for CSB
1.8 Transforming Community Services (J. A. Taylor)
1.8 (i) Update (enclosed)
1.8 (ii) CSB Strategic Intent / Key Priorities (enclosed)

For decision
2.1 Equality impact assessments (H. M. Leyden) (enclosed) (enclosed)
2.2 New complaints procedure (H. M. Leyden) (enclosed)(enclosed) (enclosed) (enclosed) (enclosed) (enclosed) (enclosed)
2.3 CHC review and action plan (M. Forshaw)  (enclosed) (enclosed)
For discussion/direction
2.4 CQC declaration in November (H. M. Leyden) (enclosed)
2.5 Swine flu vaccination programme (H. Leyden) (enclosed)
For assurance
2.6 Quality sub-committee programme of work update and review of terms of reference (A. O'Neal) (enclosed)
2.7 Integrated assurance framework (H. M. Leyden/J. A. Taylor) (enclosed)

For decision
3.1 Revised OD Plan (A. Anderson) DEFERRED
For discussion/direction
3.2 Reporting patient experience to the board (K. Lucy) (verbal)
For assurance
3.3 Customer experience sub-committee programme of work and review of terms of reference (K. Lucy) (enclosed) (enclosed)
3.4 Implementation plan for new service delivery model (M. Forshaw) (enclosed)

For decision
For discussion/direction
For assurance
4.1 Best value sub-committee programme of work update (J. A. Taylor) (enclosed)
4.2 CSB Internal Audit Plan (D. Boyd) (enclosed) (enclosed)
4.3 HR performance report (D. Smithson)  (enclosed) (enclosed)
4.4 Finance report (L. McMahon) (enclosed)
4.5 Lorenzo Regional Care Early Adopter Project (H. M. Leyden) (enclosed)

5.1  Minutes
Best value sub-committee 21.7.09 (enclosed)
Customer experience sub-committee 27.7.09 (enclosed)
Quality sub-committee 16.9.09 (enclosed)
TCS steering group 10.8.09 and 21.9.09 (enclosed) (enclosed)

Quality
Customer experience
Best value

14 December 2009, 12.30pm - 3.00-pm, Boardroom, Carne House
Exclusion of press and public:
(To resolve that publicity would be prejudicial to the public interest by reason of the confidential nature of the business to be transacted and that the public be excluded)