We're here to help

• FAQs
• PALS
  • You said, we did
• Public engagement
• Comment boxes
• Get Involved!
• Freedom of information
• Making a complaint
• Protecting your information
• NHS Care Records
• Electronic Prescription Service
• Contact us

Queries & advice (PALS)

As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services that we provide and may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service (PALS) comes in.

PALS can:

• listen to your concerns and suggestions
• provide on-the-spot information on NHS services
• advise and support patients, their families and carers
• liaise with staff, managers and where appropriate, other relevant organisations, to negotiate speedy solutions
• help sort out problems quickly on your behalf
• help you contact other organisations to get the help you need
• record any feedback and comments that you wish to make and learn from your experience
• bring about changes to the way that services are delivered

PALS will treat all your information confidentially.

You can contact PALS on freephone 0800 328 3166 (Monday - Friday, 9.00am - 5.00pm) or you can email bur-pct.enquiries@nhs.net

You can also write to PALS at NHS Bury, 21 Silver Street, Bury, BL9 0EN.

Outreach sessions

Note: Sessions will go ahead subject to staff availability. If you are planning to attend, please contact PALS on 0800 328 3166 to check the session is going ahead.